Y WELLNESS 24/7

HOW IT WORKS?

Once you create your login to the virtual wellness platform, your primary screen will feature the instructors and teachers of the Mon Valley YMCA and other YMCA associations participating on our platform as well as access to 1000s of classes from other instructors, nationwide.

We will frequently update our library with on-demand classes conveniently available to you anytime, anywhere you want to participate!

HOW DO I GET STARTED?

ALREADY REGISTERED? ACCESS THE VIRTUAL WELLNESS PLATFORM. 

If you’ve already  setup your virtual wellness platform account, re-visit your account to browse and take classes <HERE>

NEW TO THE VIRTUAL WELLNESS PLATFORM? CREATE YOUR LOGIN

First time user?  <CLICK HERE> to create your own platform login. You will only need to do this once. (This link is for members of the YMCA;  those creating an account without membership will be removed on a weekly basis.)

TROUBLESHOOTING AND INSTRUCTIONS

Having an issue? Please review some of our most frequently encountered issues and answers below:

Y WELLNESS 24/7 QUESTIONS

Will there be a cost increase?
No, the virtual platform is included with your Mon Valley YMCA membership.

There are a lot of new classes; how do I find my favorite instructors? With the influx of new classes and videos, if you like a specific instructor, we recommend that you use the “follow” feature to save favorite instructors to your account. How to follow an instructor? Click on a class hosted by that instructor. Navigate to the three tabs (class, reviews, instructor) at the bottom of the page and click on “instructor” and then click “FOLLOW”

TECHNOLOGY TROUBLESHOOTING

Already in our virtual platform but having an issue? Check here:

I am having trouble logging in. I navigate to the login screen and I’m asked for payment.
Y Wellness 24/7 is provided as a free benefit of your membership. You should not be requested to enter payment information. This is an error; please contact customercare@burnalong.com to correct this.

My screen is not clear? Connection seems fuzzy?
The virtual wellness platform has a new troubleshooting steps to assist you:
1.  Click the blue NETWORK button on the bottom left of your screen to determine if your connection is strong or if there are network issues on your end.
2. If your connection looks good, please email Dillon Ardabell at info@monvalleyymca.org to report this issue.

I cannot hear audio for my class using my phone.
Click the new RESET AUDIO button to re-sync the audio on your device. This should correct the issue but if you continue to have issues please email Dillon Ardabell at info@monvalleyymca.org to report.

I’m using my phone and my screen in blank?
This could be due to your browser settings. Adjust the settings on your phone to allow Safari (iphone) or your current browser access to camera and microphone.

I can’t edit my profile?
This issue is being worked on and is coming soon.

UPDATED: I opted in but I didn’t receive a login.
First time users <CLICK HERE> to create your own virtual wellness platform login. You will only need to this once. (This link is for members of the YMCA; those creating an account without membership will be removed on a weekly basis.)

If you continue to have difficulty logging in, please contact customercare@burnalong.com.

I had a login to the virtual wellness platform before and now it’s not working.

Please contact customercare@burnalong.com as they can quickly correct this issue.

Why can’t I see myself when I click the ‘camera’? Why can’t I invite friends?

We see those features too! Those features are currently in development and are not currently working. But they are coming soon!

Is there an app?

Yes, you can now download the app to your device. Search for the BurnAlong app in your app store and use your login to access programs. Tap the little ‘person’ icon at the bottom that says ‘classes.’ There you can view of private Mon Valley YMCA classes by clicking on ‘Private Classes.”

FREQUENTLY ASKED QUESTIONS:

How much does the new virtual platform cost? 

Our new virtual platform is INCLUDED with Mon Valley YMCA adult and family membership categories.

I am having trouble navigating the platform, help!

Please contact customercare@burnalong.com to ask questions about platform navigation. For Y specific questions, like programming suggestions, contact Dillon Ardabell, our virtual platform staff ambassador with questions.

UPDATED: Can I access live classes from Y instructors and instructors of other organizations?

YES!

I do not see my favorite instructor on the virtual platform, how come?

Mon Valley YMCA welcomed all group exercise instructors to audition for the virtual platform. Some instructors, for personal reasons, selected to not audition and/or participate in this new virtual journey. All of our instructors are highly qualified, caring and motivating professionals and we are so grateful for their presence at our Y. If you do not see your favorite instructor on the virtual platform, please contact Dillon Ardabell, and she will be more than happy to recommend instructors to fit your needs.

Please note: Mon Valley YMCA instructors are private to Mon Valley YMCA members. So even though you can participate with instructors from across the globe, you cannot access Mon Valley YMCA instructors without a Mon Valley YMCA membership.

UPDATED: How often will the class library be updated? 

The YMCA on-demand library will be updated with 60+ classes each Friday. You can take classes with Mon Valley YMCA instructors and instructors from across the globe whenever you access the platform.

Can I see the virtual platform on my television?

There are a few ways to connect to your TV from a mobile device. You can use a wired connection (more information here). Or depending on your device, you can also stream classes directly to a smart TV.

Apple iOS devices can cast to Chromecast enabled devices and have the ability to use Apple’s native Screen Mirror feature.

Android app versions higher than 4.3.6 are able to cast to the following devices:

• Roku
• Fire TV Stick
• Chromecast

Due to the variety of devices and operating systems we recommend consulting the help documents or website associated with your specific mobile device and/or smart TV.

I live in another state and have been enjoying your free classes since March. How can I get access to your instructors? 

By joining as a member of Mon Valley YMCA, you gain access to our new, virtual platform. Please click here to join us today.

Will I still have access to the free, live videos currently found on your website? 

We will retain a small number of recorded classes on our website, but all new and/or updated classes will be found exclusively on our new, virtual platform.

What if my teen with a teen membership wants to participate in the new virtual platform? 

Yes! All members 13 years of age and over are permitted to participate in YMCA activities.

I have an insurance membership (ex: Silver Sneakers, Silver and Fit, Health Partners, Keystone, Tivity, Renew Active)  and love your online classes. Can I access your new virtual platform? 

Yes, we are pleased to announce that we are now able to track your workouts, which now qualifies these types of membership for use of the Y Wellness 24/7.