Information We Collect About You and How We Collect It
- We collect several types of information from and about users of our Websites, including information:
- By which you may be personally identified, such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline (“personal information”);
Personal Information You do not have to provide personal information to use our Website. However, particular services provided through the Website require that you furnish personal information. We collect personal information only when you provide it to us, for example, in registering for camps; pledging support through Network for Good (online giving); registering information about membership or volunteering at the Mon Valley YMCA; purchasing items from our online store; and when taking part in promotional opportunities or registering for general information on programs and services. You may be asked to provide your contact information (such as your name, address, telephone numbers, and/or email address), and demographic information (such as your zip code, location, or age) in connection with your use of such service.
Contact information is used to respond to your inquiries; to notify you in connection with your request for services; register you for programs or services; include you in our communications to members; or contact you with regards to your inquiries from our Website. You also may receive periodic mailings (direct or via email) about our services, updates to our Website, or upcoming events. You may opt out of having your contact information as part of our mailing list at any time. To opt out of any YMCA communications, click the unsubscribe link at the bottom of any YMCA email or send an email to firstname.lastname@example.org.
Disclosure of Information We may also disclose personal information, if we believe that we are required to do so by law, to comply with legal process or governmental requests, to enforce the YMCA Code of Conduct, or to protect the rights, property, or safety of the YMCA, its users, or the public.
The personally identifiable information that the YMCA collects from you when you pledge your support to the Mon Valley YMCA includes: your name, address, email, phone number, and credit card information, when you provide it. The information is used to provide you with a receipt for your gift and to bill your credit card when applicable. We use commercially reasonable efforts to maintain the integrity of all information collected.
In order to improve our services to you, we may ask some of our customers to voluntarily complete surveys, which may be collected by an independent third party. Individual survey answers are confidential, although non-personally identifiable information is collected and may be disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.
The YMCA offers free newsletters and promotional emails as a service to our customers. The YMCA will send you newsletters and e-mails periodically listing current specials and deals. To stop receiving our newsletter, send an e-mail to us at email@example.com
If you contact the YMCA or our customer service representatives by telephone, email or letter, we may keep a record of your correspondence or comments. If you report a problem with our Website, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, e-mail address and other information in order to send you a reply.
We do not sell, trade, or license your information to others without your consent. If a customer does not pay us for services ordered, we may submit their account information to a third party collection agency. Except as otherwise stated in this Policy, without your consent, the YMCA does not disclose its customers’ personally identifiable information to other merchants.
We encourage you to check and promptly update your information if it changes at your home branch. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we “back up” the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all personal information will be completely removed from our backed-up databases.
When you use our Website we store cookies on your computer in order to facilitate your use of our Website. A cookie is a small text file, which a website stores on your computer’s hard drive (if your browser setting permits) that can later be retrieved to identify you to the YMCA and customize your experience. The cookies make your use of the site easier, make the site run more smoothly, and help us to maintain a secure site.
You may also contact us by email at firstname.lastname@example.org